Uncovering the ROI of Breezeway's Operations & Guest Experience Platform

Operational efficiency is paramount in the dynamic and fast-paced world of short-term rental management. Property managers and hosts constantly seek ways to streamline and automate their processes, enhance guest satisfaction, and boost return on investment (ROI).

At Breezeway, we recognize the critical role technology plays in achieving these goals. Our Operations and Experience platform is designed to empower our clients with the tools they need to optimize their business, manage their field staff, and keep guests coming back year after year.

We surveyed over 350 of our clients worldwide to understand the impact that Breezeway has had on their business and develop our 2024 ROI Report. In this article, we’ll summarize a few of the key findings from the report and highlight the areas where Breezeway's solution has driven operational efficiencies and contributed to our client’s overall business success.

Establishing operational efficiency

97% of respondents say Breezeway has helped standardize operational processes.

Many operators still use manual processes, including paper checklists, to ensure cleanliness and property readiness. The challenge with this is that without accountability and well-documented processes, operational hurdles can cause a domino effect of issues into other areas of your business.

Implementing the right technology allows operators to create staff accountability with digital checklists and transparent processes. Breezeway’s operations platform provides tools for cleaners and inspectors to complete every item on tailored checklists and upload photos of their work in real time, creating repeatable processes and accountability. These digital checklists, embedded in well-defined processes, lead to streamlined operations and a more efficient team.

Consistent and quality work drives 5-star reviews

93% of respondents say Breezeway has helped improve quality control to deliver a better guest experience.

Your business runs on 5-star reviews. Delivering consistent, high-quality work is key to generating excellent guest experiences every time. In today’s landscape, there is no room for issues or tasks to fall through the cracks or for turns to be missed. That’s why it’s more important than ever to have standardized processes. Breezeway’s automated workflows and customizable checklists set your teams up for success to do their jobs accurately, meeting your brand standards every stay.

Well-coordinated teams drive productivity

On average, operators save 10+ hours per week scheduling field staff with Breezeway.

By setting up workflows around reservations, managers can automate job scheduling. Notifications can be sent to maintenance and housekeeping via text, email, or push notifications, and with a mobile app, staff can clearly understand their schedules. This improves efficiency and ensures tasks are completed accurately and on time. Teams can easily see the status of tasks and leave comments.

Equip your team with tools to be more effective

95% of respondents say cleaners, inspectors, and maintenance techs have adopted Breezeway to complete work in the field.

Housekeepers, inspectors, and maintenance techs are the backbone of your operations. Nothing would get done without these boots-on-the-ground employees servicing your properties day in and day out. It is essential for technology to be user-friendly and mobile-friendly so staff can stay connected wherever they are. With Breezeway, field staff can view their tasks on the go and have more autonomy over their schedules. Managers also get more insight into employee productivity to reward top performers.

Increase profits with documented property maintenance

On average, respondents save +$1,000 per month on maintenance costs since implementing Breezeway.

Maintaining vacation properties can be very costly and with so many properties to manage, it’s easy for operators to put off maintenance tasks. But Breezeway makes it easy to be proactive by automatically scheduling recurring preventative maintenance. Even track appliance details like make and model numbers in one place, and access the service history, enabling you to make more data-driven decisions for future repairs. When you have an organized system, techs can easily document maintenance issues and costs, allowing you to correctly bill owners and charge guests for damages when appropriate.

Stop overspending on supplies and inventory

On average, respondents save +$1,000 per month tracking supplies and inventory since using Breezeway.

Coordinating supplies across multiple properties and tracking inventory levels is a huge operational hurdle. Clients managing inventory through Breezeway not only save time and money, but also gain peace of mind that something as simple as not leaving enough toilet paper in a property won’t cause them a bad review.

Smart guest messaging drives additional revenue

On average, respondents are filling 5+ additional nights resulting in $1k - $5k+ per month with the Breezeway Messaging gap-night feature.

Guest communication is essential, and modern travelers prefer texting over calls or emails where information can easily get lost or forgotten. Guest messaging not only helps to build relationships but can also be a revenue driver by offering upsell opportunities like early check-in and late checkout, mid-stay cleans, concierge services, discounts on advanced repeat business, and more.

Breezeway’s gap-night messaging feature automatically identifies unbooked nights between reservations and can send a personalized message to arriving and/or departing guests with an offer to arrive early or extend their stay, filling those gap nights.

Take on more business with confidence

80% of respondents believe Breezeway enables them to manage more properties.

While hospitality is still a human business, technology is one of the major enablers for growth. By providing documentation for all of these human interactions and automating repetitive, tedious tasks, the technology that powers your business can help save you time so you can focus on scaling.

One key to success is implementing tools and technology that will scale with you as you grow your business. Setting up processes that are scalable from the start can help you onboard new properties and owners with less stress.

“If your goal is to scale a professional vacation rental management company, then you never stop looking for opportunities to drive efficiencies and boost profit. That’s just part of the recipe for healthy growth, and using best-in-class tools like Breezeway lends itself to a sustainable company.” - Jed Stevens, Co-Founder, Koloa Kai Vacation Rentals